FAQs

A collar or harness is required for your dog if they wish to participate in nature walks or other activities that take place off the fido fido Dog Daycare & Boarding property.

For safety reasons, we require all dogs to be on a leash, in a carrier, or carried in your arms when entering or leaving our facility.

We encourage you to bring your dog's food from home. Please ensure it's labeled and in a sealed bag for each feeding. We don't allow rawhide or animal bones. Bringing familiar food can help your dog maintain their eating habits and reduce potential digestive issues.

At $8 a serving, we provide a lamb-based protein food with a tablespoon of pumpkin puree and a Gentle Digest tablet added. This helps ensure an easy digestive experience for your pup when introducing a new food and environment.

We provide complimentary blankets and standard beds, so we recommend using these. If you choose to bring a bed from home, there's a daily laundry service fee of $3 per item per day.

We can administer pills and topical medicines, but not insulin injections. Please bring prescribed medications in their original containers, not mixed with food. There's an $8.00 daily fee for medication administration.

We kindly ask that you don't bring toys from home. If you're concerned about your dog becoming bored or anxious, please discuss available activities with our front desk team. We ensure all dogs stay engaged and entertained during their stay.

A 25% deposit is collected the day your appointment is made. If your appointment is canceled at least 48 hours before your stay, your deposit can be refunded to the card that was used. If your appointment is canceled within 48 hours of your appointment, there is a $25 cancellation fee that is charged to the card we keep on file, and your deposit is credited back to your account to be used for a later stay.

Daycare is included in your boarding stay. However, on the day of pick up, if you pick up past our deemed check-out time, then you do incur a daycare charge for the day of $45. Daycare pass days can be applied to this charge. Pick up times are before 11:00 AM Monday-Friday, and before 1:00 PM Saturday and Sunday.

Yes! We offer a variety of packages to customize your pup's stay! Whether they're anxious, senior, or solo dog needs, we have the tools to give your pup the home away from home they're looking for.

Most holiday hours and pickup times do not change. However, the day before Thanksgiving, Christmas Eve, and New Year's Eve, we do close at 3:00 PM, so our last check-in/check-out time is at 2:30 PM. For a list of holidays when we are closed, please see our About page.

Of course! At fido, we offer monthly specials to give your pup opportunities to participate in all the holiday activities you would enjoy with them at home! Check out our enrichment calendar and monthly flyer over in our Playcare Services and Boarding Services tab!